The other day, I overheard some co-workers expressing their concerns about how they were going to celebrate the upcoming holidays while dealing with work. One was complaining about how she has to entertain her mother-in-law while another is expecting her sister’s family to drop by while she have 6-8 hour shifts to work at at least two jobs.
One of my co-workers worked 36 hours straight in three shifts at three different retail stores on Thanksgiving and Black Friday.
The reason I’m writing about this is that there are people out there who don’t seem to understand the impact their greed and selfishness has on other people who are trying to just get by.
Our store is co-owned by Bain Capital and Blackstone Marketing. Since the equity firms took over in 2007, the atmosphere has changed. The music, previously generic jazz-new age fusion by unknown artists, changed to top 40 pop by well-established artists from the ’50s through the early aughts; the merchandise changed from quality supplies for serious crafters, artists and designers, to cheap kits for children and anyone else who doesn’t need training, apprenticeship, or adult supervision; and full-time positions started to disappear.
During the holiday shopping season, most of the customers who come to our store shop only at this time of year. They tend to expect miracles and for us to have everything and have it now. Our staff, however, has been cut to the bone. Even with the extra help for the season, we are still overwhelmed with the tasks we have to do plus point out the color pencil sets to whomever.
Our corporate office executives do not ask much of our floor staff for knowledge of our products – just enough to know where the product goes on the shelf. This so the floor staff would be paid as little as possible. So, as a result, there would be some confusion between the customer and the floor associate over the difference between transfer paper and tracing paper.