This made me think for a moment… or two…
My job, custom picture framing, is a specialty particularly since it’s in a big-box store. It calls for an acquired skill. As a custom picture framer, I have acquired skills that contributes to my skills as an artist. That is how I came to create pieces like the one on the left.
My co-workers do not share the same passion in their jobs as I do. To them it’s “just another job.” However they also have part-time sales positions at other retail stores, so they are spread pretty thin. They need the additional work to survive – to exist.
My boss is suppose to know what my job entails, but just enough to provide basic training. The others know enough to be dangerous. I try what I can to learn more on how to do the work faster and more efficiently. Every piece I work on is a part of someone’s life, and I want to help preserve that piece to the best of my ability. I’m not saying that my co-workers are apathetic about other people’s stuff, for they’re not. My co-workers are doing what they can to keep their jobs, so they take more time with every project to insure that the blame doesn’t go to them if something were to go wrong.
What’s missing is incentive. Roger Martin mentioned it in a recent article on the Huffington Post:
When a worker is given incentive compensation, if she doesn’t pursue goals that attempt to earn the incentive compensation pay-off provided, she is being insubordinate.
Other than pins to wear on our lanyards, we are not getting much incentive compensation for doing good work. Yet we get verbal warnings and such for not meeting sales and production quotas.